Returns

If your are not completely happy with your purchase, please inform us in writing within seven working days. 
 
All our products are carefully checked before dispatch, but if for some reason you receive a damaged or faulty item, we will dispatch a  new product on receipt of the faulty item and refund the cost of postage to return it too us.  Alternatively you can request a full refund including the cost of postage to return it.

If your wish to cancel a product that isn't damaged or faulty, please return the item with it's original packaging and label intact and we will refund the cost and postage (if it was all that was ordered) to you.

Please note that you cannot cancel and return any items made especially for you unless they are received damaged or faulty. (As per the The Consumer Protection (Distance Selling) Regulations 2000. 
 http://www.opsi.gov.uk/si/si2000/20002334.htm